Co-Managed IT Services — Augment Your IT Team

Extend your internal IT capacity with ETTE’s co-managed IT services: responsive support, security coverage, backup readiness, cloud administration, and strategic guidance. Built for nonprofits, associations, and small businesses that need trusted extra hands without replacing their team, our documented, security-aware approach helps your staff stay focused while complex issues, risks, and reporting are handled clearly.

IT team reviewing co-managed service dashboards

Our Co-Managed IT Services

Flexible co-managed IT support that adds capacity, security depth, documentation, and advisory leadership to your existing team.

IT Partnership

Add ETTE’s engineers to your internal IT bench for operational support, security coverage, backup readiness, strategic advisory, patch management, and staff absence coverage tailored to your organization.

Support Coverage

Give users responsive help desk support, device setup, onboarding, offboarding, Windows and Mac assistance, vendor coordination, and on-site dispatch when issues cannot be resolved remotely.

Security Leadership

Strengthen your environment with layered controls, endpoint protection, identity safeguards, email security, GuardRail posture scoring, and Virtual CISO support for governance and evidence requests.

Cloud Operations

Manage Microsoft 365, Google Workspace, identity, access, file sharing, backup, recovery testing, endpoint sync, and hybrid cloud transitions with clear operational documentation.

Strategic Advisory

Get senior technology guidance for roadmaps, budgets, lifecycle planning, vendor decisions, risk registers, board reporting, and governed AI adoption without adding full-time leadership.

Proactive Monitoring

Detect issues early across endpoints, cloud services, and servers with proactive monitoring, scheduled patching, system health reporting, and escalation when threats or failures appear.

IT teams planning shared responsibilities

Our Co-Managed IT Process

Assess Your Current IT Model

ETTE begins by understanding your internal team’s responsibilities, systems, documentation, risks, and current support gaps. For Washington, DC nonprofits and associations, this often includes reviewing board reporting needs, funder requirements, and recurring operational bottlenecks.

Define Shared Responsibilities Clearly

Stabilize Systems and Documentation

Deliver Support and Ongoing Reviews

Partnerships That Last

Success Stories

See how documented support and security-first advisory help internal teams work with confidence.

"ETTE has proven itself time and again in support of our company's IT system. Their dedication and support go beyond just the technical but are exemplified in their customer service."

Preston Hames

"The ETTE team was fast, responsive, and helpful. I had struggled for hours on something that it took half an hour with the skilled support team at ETTE to solve. Definitely recommend!"

Alex Breckel

"My computer was offline and I couldn't connect to the printer. I contacted ETTE and the problem was solved in a few minutes. Great work!"

Charles Turner Jr

"ETTE is the best IT services provider that I have ever dealt with, hands down. Their techs are not only very knowledgeable and competent, but they are also responsive and accommodating."

Mohamed M.

"ETTE has been very supportive of our staff as we have transitioned to remote working. They are available to resolve issues promptly. I appreciate all of the technicians' assistance with answering any questions I've had. I would gladly recommend ETTE."

Andrea Hostetler

"ETTE is the Gold Standard for IT providers. I could write an essay about all of the ways in which they've helped our organization. If you are looking for an IT and Cyber Security provider, look no further!"

Zachary Brewer

"ETTE has proven itself time and again in support of our company's IT system. Their dedication and support go beyond just the technical but are exemplified in their customer service."

Preston Hames

"The ETTE team was fast, responsive, and helpful. I had struggled for hours on something that it took half an hour with the skilled support team at ETTE to solve. Definitely recommend!"

Alex Breckel

"My computer was offline and I couldn't connect to the printer. I contacted ETTE and the problem was solved in a few minutes. Great work!"

Charles Turner Jr

"ETTE is the best IT services provider that I have ever dealt with, hands down. Their techs are not only very knowledgeable and competent, but they are also responsive and accommodating."

Mohamed M.

"ETTE has been very supportive of our staff as we have transitioned to remote working. They are available to resolve issues promptly. I appreciate all of the technicians' assistance with answering any questions I've had. I would gladly recommend ETTE."

Andrea Hostetler

"ETTE is the Gold Standard for IT providers. I could write an essay about all of the ways in which they've helped our organization. If you are looking for an IT and Cyber Security provider, look no further!"

Zachary Brewer

"ETTE has proven itself time and again in support of our company's IT system. Their dedication and support go beyond just the technical but are exemplified in their customer service."

Preston Hames

"The ETTE team was fast, responsive, and helpful. I had struggled for hours on something that it took half an hour with the skilled support team at ETTE to solve. Definitely recommend!"

Alex Breckel

"My computer was offline and I couldn't connect to the printer. I contacted ETTE and the problem was solved in a few minutes. Great work!"

Charles Turner Jr

"ETTE is the best IT services provider that I have ever dealt with, hands down. Their techs are not only very knowledgeable and competent, but they are also responsive and accommodating."

Mohamed M.

"ETTE has been very supportive of our staff as we have transitioned to remote working. They are available to resolve issues promptly. I appreciate all of the technicians' assistance with answering any questions I've had. I would gladly recommend ETTE."

Andrea Hostetler

"ETTE is the Gold Standard for IT providers. I could write an essay about all of the ways in which they've helped our organization. If you are looking for an IT and Cyber Security provider, look no further!"

Zachary Brewer
The ETTE Difference

Why Choose ETTE?

ETTE helps internal IT teams gain capacity, clarity, and security maturity.

Experience

ETTE has supported Washington, DC organizations since 2002 with steady, documented IT partnerships.

Clear Reporting

GuardRail reporting translates security posture, backups, and system health into leadership-ready language.

Secure Baseline

Security controls, monitoring, and risk leadership are built into everyday co-managed support.

Team Fit

DC nonprofits, associations, and small businesses get support shaped around lean internal teams.

Meet the ETTE Team

Experienced advisors supporting lean internal IT teams.

ETTE has served Washington, DC organizations since 2002, growing into a trusted IT partner for nonprofits, associations, and small businesses that need steady support without unnecessary complexity. The company’s approach is built around documented environments, security-aware delivery, and advisory relationships that improve over time. For mission-driven teams in the DC area, ETTE focuses on making technology understandable to both staff and leadership through plain-language reporting, practical roadmaps, and board-ready insight. Co-managed IT reflects that same philosophy: meet internal teams where they are, strengthen the areas under pressure, and help the organization mature without losing the knowledge and relationships already inside the business.

20+ YearsServing Washington, DC organizations since 2002
10-75 StaffFocused on nonprofits, associations, and small businesses
Quarterly ReviewsPlain-language reporting leadership can act on

Frequently Asked Questions

What are co-managed IT services?

Co-managed IT services supplement your internal IT staff instead of replacing them. ETTE can take on help desk overflow, endpoint management, patching, backup oversight, security monitoring, vendor coordination, documentation, and strategic advisory tasks. The model is tailored around your team’s strengths, workload, and risk profile so internal staff keep ownership while gaining reliable extra capacity.

What does co-managed mean?

How much do co-managed IT services cost?

Will co-managed IT replace our internal IT staff?

What is included in a co-managed IT partnership?

Who is co-managed IT best suited for?

How does ETTE coordinate with our existing IT team?

What support hours are available?

Still Have Co-Managed IT Questions?

Discuss your team structure, risks, and ideal support model.

Service Areas Covered

ETTE supports Washington, DC organizations with remote, advisory, security, and on-site IT coverage.

Washington, DC

Service Area

7 AM-7 PM ET

Help Desk

10-150 Staff

Client Fit

Need IT Support in Your Area?

Tell us where your team works and what support you need.

Trusted IT Partner

Awards and Recognition

Since 2002 trust indicator

CISSP & CISA Certified

Engineers certified in security and audit.

ETTE GuardRail reporting badge

ETTE GuardRail

Board-ready security posture reporting.

Security-first delivery badge

Security-First Delivery

Documented, security-aware service delivery.

Ready to Strengthen Your IT Team?

Tell us about your internal team, current systems, and support gaps. ETTE will help scope a co-managed model that adds the right capacity, security, and advisory support.

Contact Us Today

For immediate assistance, feel free to give us a direct call at +1202-345-1965. You can also send us a quick email at [email protected].