Trusted Digital Technology Solutions & Services

Digital technology solutions are the services, tools, and guidance that help an organization run, secure, and improve its technology environment. For ETTE, that includes managed IT support, cybersecurity controls, cloud productivity platforms, backup and recovery, Virtual CIO and CISO advisory, and governed AI enablement. The goal is to make technology reliable, understandable, secure, and aligned with organizational priorities.

ETTE supports nonprofits, associations, small businesses, and organizations with roughly 10-150 staff. Many clients have no internal IT department, a lean internal team, or an incumbent provider transition underway. Services are built for mission-driven organizations that need responsive support, documented systems, security-aware delivery, and leadership reporting that nontechnical executives and boards can use.

A managed IT plan can include help desk support, on-site technician dispatch when needed, device setup, user onboarding, Windows and Mac support, staff offboarding, vendor coordination, asset documentation, proactive monitoring, Microsoft 365 or Google Workspace management, backup oversight, and plain-language reporting. ETTE also includes a 30-day Smooth Start onboarding process for fully managed engagements.

ETTE helps reduce risk through layered protection across people, devices, email, identity, data, and cloud systems. Services may include endpoint protection, managed detection and response, email filtering, identity access controls, security awareness training, posture scoring, documentation, policy support, and Virtual CISO guidance for evidence requests, insurer questionnaires, audits, governance, and board reporting.

Yes. ETTE manages Microsoft 365 and Google Workspace environments, including user and license administration, email, files, calendars, secure sharing, collaboration tools, identity access, backup, retention, onboarding, offboarding, and documentation. The objective is to keep cloud productivity systems secure, current, easy to use, and aligned with how your staff actually works.

Backup and recovery services include file and email backup, backup configuration, documented restore procedures, regular restoration testing, and defined recovery-time and recovery-point targets. ETTE focuses on proving that data can be recovered after deletion, system failure, or attack, not just assuming backups exist. Recovery expectations are documented so leadership understands practical risk.

Fully Managed IT plans start at $150+ per user per month with a $2,500 monthly minimum engagement. Remote-Only Managed IT plans start at $125+ per user per month with a $1,500 monthly minimum. Co-managed IT and advisory services are scoped based on environment, cadence, deliverables, decision rights, and service mix. Nonprofit pricing is available during proposal.

ETTE’s help desk support is available Monday through Friday, 7:00 AM to 7:00 PM ET. Remote support is used for many issues, while on-site technician dispatch is available for problems that cannot be solved remotely. Co-managed partnerships can also include around-the-clock managed threat detection and response as part of the security coverage model.